University IT Self-Service Portal
Log in to report issues, request new services, and track your active support tickets in real-time.
How can we help you today?
Request a Service
Browse the service catalog for software and hardware requests.
Report an Issue
Something not working? Let us know so we can fix it.
View My Tickets
Track the progress of your active support requests.
Knowledge Base
Self-service help guides and troubleshooting articles.
Featured Articles
Connecting to Eduroam Wi-Fi
Updated 1 day ago • Network Services
Setting up MFA (Multi-Factor Authentication)
Updated 6 days ago • Security
Accessing your University Email
Updated 2 days ago • Communication
Student Printing & Credits
Updated 4 days ago • Campus Services
Downloading Microsoft Office 365
Updated 4 weeks ago • Software
Need urgent help?
Our support desk is available via chat and phone during business hours.
Categories
Knowledge Base
Teams Meeting Basics
Learn how to schedule and join Microsoft Teams meetings for your classes.
Shared Mailboxes
Instructions for staff on how to access and manage shared department mailboxes.
OneDrive Cloud Storage
Getting started with 1TB of cloud storage for your university files.
Spam Filtering
How the university filters spam and how to report suspicious emails.
Outlook Web Access
Access your university email from any web browser using the Outlook Web App.
Upload errors
Ensure file sizes are under 100MB and use standard formats (PDF, DOCX). Try a different browser.
Live Chat
Chat with our technical advisors in real-time for quick questions.
Phone Support
Call us for complex issues or when you can't access your account.
+44 (0) 161 306 6000
Available 24/7 for urgent issues
In-Person Help
Visit our IT Desks at the Main Library or Kilburn Building.
14:30 - Main Library
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System Maintenance
Student Records System Update
Scheduled: 02:04 - 06:04 GMT
Intermittent downtime expected
Campus Fiber Maintenance
Scheduled: 22:04 - 02:04 GMT
Intermittent downtime expected
Core Network Switch Replacement
Scheduled: 22:04 - 02:04 GMT
Intermittent downtime expected
Library PC Cluster Update
Scheduled: 22:00 - 02:00 GMT
Intermittent downtime expected
Network Firmware Upgrade
Scheduled: 01:00 - 05:00 GMT
Intermittent downtime expected
Storage System Expansion
Scheduled: 08:00 - 12:00 GMT
Intermittent downtime expected